Refund Policy

Our setup fees pay for custom work built only for you, and our monthly plans pay for ongoing work. Refunds follow how much of that work has been done: the earlier you ask, the more you get back.

This applies to the one-time setup fee for any package (Launchpad, Growth Engine, Full Architecture, Commerce Engine, Intelligent Operations) and to custom project fees.

• Before kickoff: a full refund if you cancel within 7 days of payment, as long as your kickoff call hasn't happened yet.
• After kickoff, before you approve the design: a 50% refund of the setup fee. The rest covers discovery, planning, and strategy work already completed.
• After you approve the design or development begins: setup fees are non-refundable. We continue working until we deliver everything in your agreed scope.

Every project includes 2 rounds of revisions before final approval. If something isn't right, tell us and we'll fix it. That's usually faster and better for you than a refund.

• Cancel anytime with 30 days' notice. Cancel yourself from your billing page at atxtechnologies.io/billing (sign in with a code sent to your email), or email info@atxtechnologies.io.
• Your plan and services stay active for the 30-day notice period, then end automatically. If a monthly renewal falls within the notice period, that month is billed as usual.
• Changed your mind? You can undo a cancellation from your billing page any time before it takes effect.
• Monthly fees already paid are non-refundable, including partial months.
• If we miss a deliverable promised for a given month (for example, the agreed number of social posts), we will credit or refund that month at your choice.

• Fixed-price add-on modules are fully refundable before work starts and non-refundable once delivered.
• Milestone invoices on custom projects are non-refundable once that milestone has been delivered and approved.

Some costs are paid to other companies on your behalf and cannot be recovered. These are not refundable:

• Domain registrations and renewals
• Shopify subscriptions, themes, and apps
• Stock photos, fonts, and software licenses purchased for your project
• AI service and API usage fees
• Advertising spend
• Card processing fees charged on the original transaction

We guarantee the work we agree to deliver: the pages built, content published, and automations running. We can't guarantee outcomes controlled by others, such as search rankings, review counts, follower growth, or revenue. Refunds aren't available based on these outcomes alone.

Email info@atxtechnologies.io with your name, the package or invoice, and the reason for your request. We reply within 2 business days. Approved refunds go back to your original payment method and usually arrive within 5 to 10 business days.

Please contact us before disputing a charge with your bank. We'll work with you to resolve it quickly.